Zippie IT provides co-managed IT services for small and medium businesses in Meridian and across the Treasure Valley, Idaho. You keep your IT person, and we add the monitoring, patching, security and escalation support that one person cannot cover alone.
What co-managed IT is
Many businesses have one IT person doing everything: helping users, keeping systems updated, watching for threats and answering the phone at night. That is a lot for one person, so it leaves gaps. Co-managed IT fills them: your IT person stays in charge of the day-to-day, and we back them up with tools, coverage and expertise.
Who does what
- Your IT person: handles day-to-day users.
- Zippie IT: provides monitoring, patching, security and escalation.
Choose the options you need
You do not have to take everything. Instead, you can choose any combination of these options:
- Monitoring. We watch your systems so we catch problems early.
- Patching. Next, we keep your computers and software up to date.
- Security. We protect your devices, network, email and data. See our cybersecurity services.
- Escalation. When your IT person hits a problem they cannot solve, they can bring us in.
Because pricing depends on the options you choose, you pay for the help you need and not for what you do not.
A typical situation
Picture a business with one IT person who needs after-hours coverage and security. Your IT person keeps handling your team during the day. Meanwhile, we provide monitoring, patching and security around them, and emergency support is available 24/7 when something goes wrong outside business hours.
Who co-managed IT is for
- Businesses with one IT person or a small IT team that has too much to cover.
- Teams that need coverage whenever their IT person is away, on vacation or off for the night.
- Owners who want stronger security, without replacing the people they already have.
- Businesses that want an experienced second opinion and a place to escalate hard problems.
How co-managed IT services fit with our other services
Co-managed IT is part of our managed IT services. Also, you can add a vCIO for strategic direction, and our backup and disaster recovery service protects your data. We include cyber insurance readiness with co-managed IT engagements.
Local support
Our office is in Meridian, and we serve businesses throughout the Treasure Valley, including Boise, Nampa, Eagle and Caldwell. We also support clients across the United States. During business hours, a technician reviews each request within 1 hour. Our regular hours are Monday to Saturday, 9:00am to 6:00pm, and emergency support is available 24/7.
Start with a free review
Not sure where your IT stands? Our free security review looks at who can get into your systems, how you protect accounts and passwords, whether your software stays up to date, your backups, and the security of your network and Wi-Fi. You get a written report and a call to go over it, typically within 24 hours once you give us access to the systems and accounts we need to review. There is no obligation to hire us.
Request your free reviewor call (208) 810-1795
Frequently asked questions
What is co-managed IT?
Co-managed IT is a partnership between your IT person or team and Zippie IT. Your IT person keeps handling the day-to-day work, and we provide the coverage and expertise they are missing.
What does my IT person handle, and what do you handle?
Your IT person handles day-to-day users. We provide monitoring, patching, security and escalation.
Can we choose which services we want?
Yes. Monitoring, patching, security and escalation support are options, and you can choose the ones you need.
How is co-managed IT priced?
Pricing depends on the options you choose, so call (208) 810-1795 and we will talk through what you need.
Can you help after hours?
Yes. Emergency support is available 24/7, which helps when your IT person is off for the night, on vacation or out sick.
Do you replace our IT person?
No. Your IT person stays in place and keeps handling day-to-day users. In short, we add coverage and expertise around them.
Does co-managed IT include cyber insurance help?
Yes. We include cyber insurance readiness with our co-managed IT engagements.
Do you work outside the Treasure Valley?
Yes. We support clients across the United States.
Talk to us
To get started, contact us for a free consultation. You can call (208) 810-1795, email info@zippieit.com, or send a message below.
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