Zippie IT provides IT support, cybersecurity, backup and HIPAA guidance for chiropractic offices in Meridian and across the Treasure Valley, Idaho. We keep check-in, scheduling and billing moving, so a computer problem does not derail a busy day.
A busy clinic cannot afford a slow start
Chiropractic visits are quick and frequent, so patients arrive on a tight schedule and rooms turn over fast. Meanwhile, the front desk handles check-in, scheduling, insurance billing and payments all at once. If the system will not load first thing in the morning, every appointment after it slips. For that reason, the IT behind a clinic like this has to be fast to fix and easy to rely on.
What we look after in a chiropractic practice
- Managed IT services: help desk support, monitoring and patching, plus hardware, server and software support, for a flat monthly rate. Your staff can call or email when something stops working, without needing to be technical.
- Front-desk and treatment-room computers: reliable workstations and printers, sign-ins for each person instead of shared logins, and Wi-Fi that covers the places your team works.
- Backup and disaster recovery: scheduled backups and a recovery plan for your patient records and billing data. If you take digital X-rays, we cover imaging too, so an incident does not stop your clinic.
- Cybersecurity: protection around your devices, network, email and data, with support available 24/7.
- Network and Wi-Fi review: a free look at how you have set up your network, including coverage in treatment rooms and at the front desk.
Insurance billing and HIPAA
If you bill insurers electronically, your clinic is likely a HIPAA covered entity. The HIPAA Security Rule also calls for a risk analysis of the systems that hold patient information. In a clinic, that usually comes down to practical questions. Who has a login? Do staff share one? Where do you keep billing and patient records, and what would happen to them after a computer failure?
Our Compliance Consulting service helps you prepare. First, we review how your systems and practices compare with the requirements that apply to you. We also explain your options for closing any gaps and can give you ongoing guidance through our vCIO services. We can also sign a business associate agreement where the rules call for one. However, we do not provide legal advice.
IT support for chiropractic offices, for one location or several
In the Treasure Valley, including Meridian, Boise, Nampa, Eagle and Caldwell, we can come to your clinic for hands-on work. Also, during business hours, a technician reviews each request within 1 hour. Our regular hours are Monday to Saturday, 9:00am to 6:00pm, and we offer emergency support 24/7.
Start with a free review
Not sure where your clinic stands? Our free security review looks at who can get into your systems, how you protect accounts and passwords, whether your software stays up to date, your backups, and the security of your network and Wi-Fi. You get a written report and a call to go over it. This typically happens within 24 hours once you give us access to the systems and accounts we need to review. There is no obligation to hire us.
Request your free reviewor call (208) 810-1795
Frequently asked questions
What happens if our systems are down at the start of a clinic day?
Call us. During business hours, a technician reviews each request within 1 hour, and emergency support is available 24/7. Scheduled backups and a recovery plan help you get back to work after a serious failure.
Do you support our scheduling and billing software?
We support the computers, networks and devices your practice software runs on, and we can work with your software vendor. Tell us what you use, and we will confirm what we can support.
Do chiropractic offices have to follow HIPAA?
If you bill insurers electronically, you are likely a covered entity under HIPAA. Your attorney or compliance adviser should confirm what applies to you. We do not provide legal advice, but we can help you prepare through our compliance consulting.
Can our front-desk staff get help without being technical?
Yes. We built our help desk for people who just need things to work, and we explain what we are doing in plain English.
Other healthcare practices
See IT and compliance for healthcare practices, IT support for dental offices, IT support for psychiatry offices, IT support for physical therapy clinics, IT support for eye care practices or IT support for counseling practices.
Talk to us
Contact us for a free consultation. Call (208) 810-1795 or email info@zippieit.com, or send a message below.