Zippie IT provides IT support, cybersecurity, backup and HIPAA guidance for dental offices in Meridian and across the Treasure Valley, Idaho. We keep the systems behind your schedule, your imaging and your billing running, so your team can stay focused on patients.
Where dental office IT gets stressful
A dental office depends on more connected equipment than most small businesses. Chairside computers, digital X-ray sensors, intraoral cameras, the practice-management database, the phones and the front-desk workstations all have to work together, usually in several rooms at once. As a result, when one piece fails, the problem spreads: a treatment room cannot pull up images, the front desk cannot check a patient in, or insurance eligibility cannot be checked before the visit.
What we look after in a dental practice
- Managed IT services: help desk support, monitoring and patching, plus hardware, server and software support for your workstations, chairside computers and the systems around them, for a flat monthly rate.
- Imaging and practice-management systems: we support practice-management software, digital X-ray and imaging systems, intraoral cameras and phone systems.
- Backup and disaster recovery: scheduled cloud backups that cover your imaging data and your practice-management database, and a recovery plan, so an incident does not stop your practice. Image files are large, so we check that your backups actually include them.
- Cybersecurity: protection around your devices, network, email and data, with support available 24/7.
- Network and Wi-Fi review: a free look at how you have set up your network, including coverage where your team works, such as the front desk and treatment rooms.
HIPAA, in plain terms
Most dental practices that send claims, check eligibility or receive remittances electronically count as HIPAA covered entities. For these practices, the HIPAA Security Rule asks covered entities for an accurate and thorough risk analysis of the systems that hold patient information. That means knowing where patient data lives, who can reach it, how you protect it and what happens if something fails.
Our Compliance Consulting service helps you prepare for this. First, we review how your systems and practices compare with the requirements that apply to you. We also explain your options for closing any gaps and can give you ongoing guidance through our vCIO services. We can also sign a business associate agreement where the rules call for one. However, we do not provide legal advice.
IT support for dental offices at one location or several
In the Treasure Valley, including Meridian, Boise, Nampa, Eagle and Caldwell, we can come to your office for hands-on work. We support practices with a single location and practices with several. Also, during business hours, a technician reviews each request within 1 hour. Our regular hours are Monday to Saturday, 9:00am to 6:00pm, and emergency support is available 24/7.
Start with a free review
Not sure where your practice stands? Our free security review looks at who can get into your systems and how you protect accounts and passwords. It also covers whether your software stays up to date, your backups, and the security of your network and Wi-Fi. You get a written report and a call to go over it. This typically happens within 24 hours once you give us access to the systems and accounts we need to review. There is no obligation to hire us.
Request your free reviewor call (208) 810-1795
Frequently asked questions
Do you support our practice-management software and imaging systems?
We support practice-management software, digital X-ray and imaging systems, intraoral cameras and phone systems. Tell us what you use, and we will confirm how we can support it.
Do our backups include our X-rays and images?
They should. Imaging files are large and often live apart from the practice-management database, so we check that both are covered. We also check that you could restore them if a server failed.
Do we need a HIPAA risk analysis?
The HIPAA Security Rule generally covers practices that handle patient information electronically and send claims or check eligibility electronically, and it calls for a risk analysis. Our compliance consulting helps you prepare. We do not provide legal advice, so your attorney or compliance adviser should confirm what applies to you.
Do you support practices with more than one location?
Yes. We support dental practices with a single location and practices with several.
Other healthcare practices
See IT and compliance for healthcare practices, IT support for psychiatry offices, IT support for chiropractic offices, IT support for eye care practices, IT support for physical therapy clinics or IT support for counseling practices.
Talk to us
Contact us for a free consultation. Call (208) 810-1795 or email info@zippieit.com, or send a message below.